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Prospective Resident Frequently Asked Questions (FAQ)

1. General Information

Who is Thirdstone Properties?

Thirdstone Properties is a premier provider of single-family rental homes in the state of Florida. We take pride in offering exceptional service and support to our residents throughout their rental experience. Our dedicated team is committed to assisting you in finding, leasing, and enjoying your rental home. Prior to your move-in, we ensure that each home undergoes a meticulous preparation process. In the event of any maintenance issues, our team of skilled service professionals is readily available to provide prompt assistance. At Thirdstone Properties, our daily focus is on delivering quality homes that our residents will truly cherish.

What homes do you currently have available?

We offer a wide selection of homes available for rent across Northeast and Southeast Florida. To explore our current inventory, please visit our website at thirdstoneproperties.com/rentals. You'll find detailed information and images of each available property, enabling you to make an informed decision about your next rental home.

Where is your office located and how can I contact you?

Our office is located in the Riverside, Jacksonville neighborhood in the Whiteway Corner building. You can contact us via email at info@thirdstoneproperties.com or by calling 904-878-1769. Our office is open Monday through Friday from 9:00am to 5:00pm EST. We are here to assist you.

Thirdstone Properties

2720 Park St, Suite 227

Jacksonville, Florida 32205

2. Application and Qualifications

What is the criteria to leasing a home?

To lease a property from us, each applicant has to fulfill specific criteria, such as meeting age restrictions, successfully completing background, criminal, and credit checks, and offering legitimate identification along with evidence of income. Here are the details on our leasing prerequisites:

  1. Application: Every applicant aged 18 years or older must complete a separate application.

  2. Income: Verified gross income should be at least 3 times the monthly rent. This ensures financial stability and the ability to meet rental obligations.

  3. Outstanding Debt: We do not accept applicants with outstanding debt to previous landlords with no payment arrangement.

  4. Rental History: Most of our homes require a minimum of one year of rental history, demonstrating a positive track record as a tenant.


​Please note that these requirements serve as a general guideline, and individual property listings may have additional criteria or preferences. It's important to review the specific requirements outlined in the description of each home you are interested in.

What if my credit score is low?

If you have a low credit score, we still have options available for you. While some of our property owners may have specific credit score requirements, we also work with owners who are more flexible in this regard. In many cases, a strong application in other aspects can help compensate for a lower credit score.

For applicants with lower credit scores, our team can explore alternative solutions. This may include options such as a higher security deposit or the possibility of obtaining a guarantor to vouch for the lease. These alternatives can help address any concerns regarding creditworthiness and provide an opportunity for you to secure a rental home.

 

We understand that credit scores can be influenced by various factors, and we strive to take a holistic view of each applicant's situation. Our goal is to work with you to find the best possible arrangement that suits your needs and helps you secure a home. Feel free to contact us to discuss your specific circumstances, and we'll be glad to assist you in exploring available options.

How do I apply for a home?

To apply for one of our rental homes, please visit our applications page at: www.thirdstoneproperties.com/apply.

 

On the applications page, you will find the application form to submit the application electronically. Our team will review your application promptly and follow up with you regarding the next steps in the application process. If you have any questions or need further assistance while completing the application, please don't hesitate to reach out to us.

What are the application fees?

Our application fee is $50 per person aged 18 and over. Please note that this fee is non-refundable. If you submit an application and within 30 days decide to transfer it to another property under our management, we can accommodate the transfer.

 

However, please be aware that the application fee is not transferable between individuals or refunded in case of withdrawal or denial. If you have any further questions regarding the application fees or any other aspect of the application process, please feel free to contact us for clarification.

Who in my household needs to apply?

Every individual in your household who is 18 years or older needs to submit a separate application. Each application should be completed by the respective adult and include all the required information. Once we receive all the applications, we will merge them into a single profile and process them together. It's important to note that incomplete applications will not be processed, so ensure that all required fields and documentation are provided for each applicant. If you have any further questions or need assistance with the application process, please don't hesitate to reach out to us.

What documents do I need to submit for the application?

To complete the application process, we ask for the following documents:

 

  1. State-issued government photo identification card or driver's license: Please provide a copy of a valid ID for each applicant aged 18 and over.

  2. Paystubs: We require at least one month of recent paystubs for each applicant who is employed. These paystubs should reflect your income and help us verify your employment status.

  3. Bank statements (for self-employed applicants): If you are self-employed, we ask for the last six months of bank statements. These statements assist us in assessing your financial stability and income.

  4. Additional income documents (optional): If you receive child support payments or have any relevant documents related to Supplemental Security Income (SSI) or other additional income sources, you may upload them for consideration.

 

Please ensure that the documents you provide are clear, legible, and include all relevant information. We treat all submitted documents with confidentiality and securely store them in accordance with our privacy policy. If you have any questions regarding the required documents or need further clarification, please feel free to contact us.

3. Fees and Deposits

Are there any required fees in addition to the application fee?

Yes, in addition to the base application fee, we require a one-time lease administration fee of $100. This fee is not dependent on the number of applicants on the application and is due upon move-in. Please note that this fee covers administrative costs associated with processing the lease agreement and is separate from the application fee. If you have any further questions regarding the fees or need clarification on any other aspect of the application process, please don't hesitate to reach out to us.

Are there any required fees upon renewal of my lease?

Yes, upon renewal of your lease, there is a $100 annual lease renewal fee. We do offer a payment plan option to help you manage this fee. Under the payment plan, you can choose to pay $9 per month for 10 months, which provides a $10 discount on the total fee. This option allows you to spread out the cost of the lease renewal fee over a period of time. If you have any further questions regarding the lease renewal process or the associated fees, please feel free to contact us for more information.

How much is the security deposit?

The amount of the security deposit can be found on the property description page. Typically, it is equal to one month's rent. Our minimum deposit requirement is $1,000, but specific amounts may vary depending on the property.

Do you accept assistance payments for security deposits?

While we are unable to directly accept assistance payments for security deposits due to the time-sensitive nature of our application process and the fairness we strive to maintain among all applicants, we are more than willing to collaborate with your assistance program. If you receive assistance, we can work with the program to apply the deposit payment to your account for future rents, providing you with the necessary flexibility.

What do I need to pay before I move in?

Prior to your move-in, there are a few payments required. First, you will need to sign the lease agreement. Additionally, the security deposit must be submitted to our office in Riverside within 48 business hours of your approval. We accept payment in the form of a cashier's check or money order for both the security deposit and the next month's rent. The amount for the security deposit is stated in the property description page, and the minimum deposit requirement is $1,000. Lastly, one month's rent is due at the time of move-in, and if you are moving in after the first of the month, we prorate the next month's rent accordingly.

4. Resident Responsibilities and Support

What if somebody else gets approved for a property that I have applied to?

We process applications on a first-come, first-served basis. If another applicant is approved for a property you have applied to, we will notify you promptly. However, you will have the option to transfer your application to another available home without having to submit a new application. We understand that different applicants have different preferences and requirements, and we strive to accommodate your needs as best as we can.

What if I am a first-time renter?

We welcome first-time renters and are happy to work with you. In most cases, we may require a double security deposit or the presence of a guarantor to approve a first-time renter. This is done to provide an additional layer of security for both the tenant and the property owner. The specific requirements may vary depending on the property and other factors, but we will provide you with all the necessary information and guidance to facilitate a smooth application process.

Are the homes you manage pet friendly?

Most of the homes we manage are pet-friendly. However, there may be certain restrictions based on breed and weight. Unfortunately, some insurance companies do not accept certain breeds that are considered aggressive, and as a result, we are unable to accept them as well. The availability of pet-friendly homes will be indicated in the property description on our website. We do require additional pet deposits, typically $500 for the first pet and $50 for each additional pet. In certain cases, the pet deposit may be non-refundable, or there may be monthly pet rent. You will be informed in advance if any additional conditions apply to your specific rental.

How do I register my service dog and/or emotional support animals?

We welcome verified service dogs and emotional support animals into our homes without charging any pet fees or pet rent. If you are applying for a home, you will have the opportunity to provide the necessary information during the application process. If you are already a resident and need to register your service dog or emotional support animal, please complete the provided form. If you are registering a service dog, you will be asked to confirm that the dog is required due to a disability and provide details about the tasks or work the service dog is trained to perform. For emotional support animals, please provide appropriate supporting documentation that includes an opinion confirming that: 1) you have a physical or mental impairment, and 2) the animal is necessary to provide therapeutic emotional support to alleviate symptoms or effects of your disability. Further information and instructions will be provided during the registration process.

What is the typical length of your lease?
Our typical lease duration is 12 months, with options to renew on an annual basis. This provides stability and consistency for both tenants and property owners.​

I got approved for a home, what are the next steps?

If your application is approved, you will receive an approval email that outlines the next steps in the process. You will be asked to provide your preferred move-in date. Once we receive this information, we will send you the lease agreement via email for e-signature. To secure the home, we require the signed lease and the deposit to be submitted to our office within 48 business hours. Detailed instructions on how to proceed will be included in the approval email. If you have any questions or need clarification, our team will be available to assist you.

How do I pay my rent?

As a resident, you can conveniently pay your rent through our online resident portal. The portal allows you to make monthly rent payments with just a few clicks. You have the option to set up automated payments for added convenience. If you choose to pay with your bank account, there are no processing fees. However, if you prefer to use a debit or credit card, please note that the system may apply a processing fee.

How are maintenance requests handled?

For any maintenance issues in the home, you can submit a service request through your resident portal. Our dedicated maintenance coordinator regularly checks incoming requests and will either seek additional information or promptly schedule a trusted vendor to address the issue. The vendor will reach out to you directly to arrange a convenient time for repairs. Our maintenance coordinator follows up on the progress of the request until it is resolved. In case of a maintenance emergency after hours, on weekends, or during holidays, we have a 24/7 answering service that connects you with one of our on-call team members, ensuring assistance is available 365 days a year.

Do I have to pay for maintenance requests?

No, you are not required to pay for maintenance requests. Unlike some other companies, we do not charge a set fee for sending a vendor to address maintenance issues. As long as the issue is not a result of your actions or those of anyone in your household, the owner assumes the responsibility for covering the costs of the maintenance and resolving the issue.

Am I responsible for pest control?

In most homes, the resident is responsible for pest control. However, the owner retains the responsibility for termite or rodent control if those become issues.

Am I responsible for lawn care?

If you are moving into a single-family home or a multi-family home with a private yard space, lawn maintenance becomes your responsibility. However, if you reside in a multi-family property with shared common areas, the maintenance and upkeep of those areas are our responsibility.

Who is responsible for the utilities?

Unless explicitly stated otherwise, the resident is responsible for the payment of utilities.

Is renter's insurance required?

Yes, we require all residents to have renter's insurance for the duration of their tenancy in any of the homes we manage. Renter's insurance provides important protection for your personal belongings and liability coverage.

Can I use my deposit as my last month's rent?

No, you cannot use your security deposit as your last month's rent. The security deposit serves a different purpose and is held in a separate non-interest-bearing bank account. It is meant to cover any potential damages to the property upon move-out. As a resident, you are still responsible for paying the last month's rent in full and on time.

​5. Additional Inquiries

Have a question that you do not see here?

If you have any questions that are not addressed here, please feel free to reach out to us via email at info@thirdstoneproperties.com or by calling 904-878-1769. Our office is open Monday through Friday from 9:00am to 5:00pm EST. We are here to assist you.

Thirdstone Properties

2720 Park St, Suite 227

Jacksonville, Florida 32205

info@thirdstoneproperties.com

Contact Us

Thirdstone Properties

2720 Park Street

Suite 227

Jacksonville, FL 32205

Phone: 904-878-1769

Email: info@thirdstoneproperties.com 

Office Hours

Monday-Friday  9am-5pm EST

Closed Saturday and Sunday

24/7 Maintenance Available

Interested in selling your home?
We buy homes in any condition.
Contact us!

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