Prospective Resident FAQs

Thirdstone Properties is a premier provider of single-family rental homes in the state of Florida. We take pride in offering exceptional service and support to our residents throughout their rental experience. Our dedicated team is committed to assisting you in finding, leasing, and enjoying your rental home. Prior to your move-in, we ensure that each home undergoes a meticulous preparation process. In the event of any maintenance issues, our team of skilled service professionals is readily available to provide prompt assistance. At Thirdstone Properties, our daily focus is on delivering quality homes that our residents will truly cherish.

We offer a wide selection of homes available for rent across Northeast and Southeast Florida. To explore our current inventory, please visit our website at thirdstoneproperties.com/rentals. You'll find detailed information and images of each available property, enabling you to make an informed decision about your next rental home.

Our office is located in the Riverside, Jacksonville neighborhood in the Whiteway Corner building. You can contact us via email at info@thirdstoneproperties.com or by calling 904-878-1769. Our office is open Monday through Friday from 9:00am to 5:00pm EST. We are here to assist you. Thirdstone Properties, 1506 King Street, Jacksonville, Florida 32204.

To lease a property from us, each applicant must meet certain criteria. Our leasing prerequisites are as follows:

1. Application: Every applicant aged 18 years or older must complete a separate application.
2. Income: Verified gross income should be at least 3 times the monthly rent. This helps ensure financial stability and the ability to meet rental obligations.
3. Outstanding Debt: Applicants with outstanding debt to previous landlords and no payment arrangement will not be accepted.
4. Rental History: Most of our homes require a minimum of one year of rental history to demonstrate a positive track record as a tenant.

Please note that these requirements serve as general guidelines. Individual property listings may have additional criteria or preferences. Be sure to review the specific requirements outlined in each property's description.

If you have a low credit score, we still have options available for you. While some of our property owners may have specific credit score requirements, we also work with owners who are more flexible in this regard. In many cases, a strong application in other aspects can help compensate for a lower credit score. For applicants with lower credit scores, our team can explore alternative solutions. This may include options such as a higher security deposit or the possibility of obtaining a guarantor to vouch for the lease. These alternatives can help address any concerns regarding creditworthiness and provide an opportunity for you to secure a rental home. We understand that credit scores can be influenced by various factors, and we strive to take a holistic view of each applicant's situation. Our goal is to work with you to find the best possible arrangement that suits your needs and helps you secure a home. Feel free to contact us to discuss your specific circumstances, and we'll be glad to assist you in exploring available options.

To apply for one of our rental homes, please visit our applications page at: www.thirdstoneproperties.com/apply. On the applications page, you will find the application form to submit the application electronically. Our team will review your application promptly and follow up with you regarding the next steps in the application process. If you have any questions or need further assistance while completing the application, please don't hesitate to reach out to us.

Our application fee is $55 per person aged 18 and over. Please note that this fee is non-refundable. If you submit an application and within 30 days decide to transfer it to another property under our management, we can accommodate the transfer. However, please be aware that the application fee is not transferable between individuals or refunded in case of withdrawal or denial. If you have any further questions regarding the application fees or any other aspect of the application process, please feel free to contact us for clarification.

Every individual in your household who is 18 years or older needs to submit a separate application. Each application should be completed by the respective adult and include all the required information. Once we receive all the applications, we will merge them into a single profile and process them together. It's important to note that incomplete applications will not be processed, so ensure that all required fields and documentation are provided for each applicant. If you have any further questions or need assistance with the application process, please don't hesitate to reach out to us.

We verify income for self-employed applicants through Payscore, a secure service that connects directly to your bank. This process carries a $15 applicant-paid fee. Please indicate that you are self-employed on your application. After review, we will send you a Payscore link to your email to complete the required income verification.

To complete the application process, we ask for the following documents: 1. State-issued government photo identification card or driver's license: Please provide a copy of a valid ID for each applicant aged 18 and over. 2. Paystubs: We require at least one month of recent paystubs for each applicant who is employed. These paystubs should reflect your income and help us verify your employment status. 3. Bank statements (for self-employed applicants): If you are self-employed, we ask for the last six months of bank statements. These statements assist us in assessing your financial stability and income. 4. Additional income documents (optional): If you receive child support payments or have any relevant documents related to Supplemental Security Income (SSI) or other additional income sources, you may upload them for consideration. Please ensure that the documents you provide are clear, legible, and include all relevant information. We treat all submitted documents with confidentiality and securely store them in accordance with our privacy policy. If you have any questions regarding the required documents or need further clarification, please feel free to contact us.

Yes, in addition to the base application fee, we require a one-time lease administration fee of $100. This fee is not dependent on the number of applicants on the application and is due upon move-in. Please note that this fee covers administrative costs associated with processing the lease agreement and is separate from the application fee. If you have any further questions regarding the fees or need clarification on any other aspect of the application process, please don't hesitate to reach out to us.

Yes, upon renewal of your lease, there is a $100 annual lease renewal fee. We do offer a payment plan option to help you manage this fee. Under the payment plan, you can choose to pay $9 per month for 10 months, which provides a $10 discount on the total fee. This option allows you to spread out the cost of the lease renewal fee over a period of time. If you have any further questions regarding the lease renewal process or the associated fees, please feel free to contact us for more information.

The amount of the security deposit can be found on the property description page. Typically, it is equal to one month's rent. Our minimum deposit requirement is $1,000, but specific amounts may vary depending on the property and/or your rental history.

Under most circumstances, we are unable to directly accept assistance payments for security deposits due to the time-sensitive nature of our application process and the fairness we strive to maintain among all applicants.

Prior to your move-in, there are a few payments required. First, you will need to sign the lease agreement. Additionally, the security deposit must be submitted to our office in Riverside within 48 business hours of your approval. We accept payment in the form of a cashier's check or money order for both the security deposit and the next month's rent. The amount for the security deposit is stated in the property description page, and the minimum deposit requirement is $1,000. Lastly, one month's rent is due at the time of move-in, and if you are moving in after the first of the month, we prorate the next month's rent accordingly.

We process applications on a first-come, first-served basis. If another applicant is approved for a property you have applied to, we will notify you promptly. However, you will have the option to transfer your application to another available home without having to submit a new application. We understand that different applicants have different preferences and requirements, and we strive to accommodate your needs as best as we can.

We welcome first-time renters and are happy to work with you. In most cases, we may require a double security deposit or the presence of a guarantor to approve a first-time renter. This is done to provide an additional layer of security for both the tenant and the property owner. The specific requirements may vary depending on the property and other factors, but we will provide you with all the necessary information and guidance to facilitate a smooth application process.

Our typical lease duration is 12 months, with options to renew on an annual basis. This provides stability and consistency for both tenants and property owners.

Most of the homes we manage are pet-friendly. However, there may be certain restrictions based on breed and weight. Unfortunately, some insurance companies do not accept certain breeds that are considered aggressive, and as a result, we are unable to accept them as well. The availability of pet-friendly homes will be indicated in the property description on our website. We do require additional pet deposits, typically $500 for the first pet and $50 for each additional pet. In certain cases, the pet deposit may be non-refundable, or there may be monthly pet rent. You will be informed in advance if any additional conditions apply to your specific rental.

We welcome verified service dogs and emotional support animals into our homes without charging any pet fees or pet rent. If you are applying for a home, you will have the opportunity to provide the necessary information during the application process. If you are already a resident and need to register your service dog or emotional support animal, please complete the provided form at https://forms.gle/bnSU6f4t4pmn4hzz8. If you are registering a service dog, you will be asked to confirm that the dog is required due to a disability and provide details about the tasks or work the service dog is trained to perform. For emotional support animals, please provide appropriate supporting documentation that includes an opinion confirming that: 1) you have a physical or mental impairment, and 2) the animal is necessary to provide therapeutic emotional support to alleviate symptoms or effects of your disability. Further information and instructions will be provided during the registration process.

If your application is approved, you will receive an approval email that outlines the next steps in the process. You will be asked to provide your preferred move-in date. Once we receive this information, we will send you the lease agreement via email for e-signature. To secure the home, we require the signed lease and the deposit to be submitted to our office within 48 business hours. Detailed instructions on how to proceed will be included in the approval email. If you have any questions or need clarification, our team will be available to assist you.

As a resident, you can conveniently pay your rent through our online resident portal. The portal allows you to make monthly rent payments with just a few clicks. You have the option to set up automated payments for added convenience. If you choose to pay with your bank account, there are no processing fees. However, if you prefer to use a debit or credit card, please note that the system may apply a processing fee.

For any maintenance issues in the home, you can submit a service request through your resident portal. Our dedicated maintenance coordinator regularly checks incoming requests and will either seek additional information or promptly schedule a trusted vendor to address the issue. The vendor will reach out to you directly to arrange a convenient time for repairs. Our maintenance coordinator follows up on the progress of the request until it is resolved. In case of a maintenance emergency after hours, on weekends, or during holidays, we have a 24/7 answering service that connects you with one of our on-call team members, ensuring assistance is available 365 days a year.

No, you are not required to pay for maintenance requests. Unlike some other companies, we do not charge a set fee for sending a vendor to address maintenance issues. As long as the issue is not a result of your actions or those of anyone in your household or guests, the owner assumes the responsibility for covering the costs of the maintenance and resolving the issue.

In most homes, the resident is responsible for pest control. However, the owner retains the responsibility for termite or rodent control if those become issues.

If you are moving into a single-family home or a multi-family home with a private yard space, lawn maintenance becomes your responsibility. However, if you reside in a multi-family property with shared common areas, the maintenance and upkeep of those areas are our responsibility.

Unless explicitly stated otherwise, the resident is responsible for the payment of utilities.

Yes, we require all residents to have renter's insurance for the duration of their tenancy in any of the homes we manage. Renter's insurance provides important protection for your personal belongings and liability coverage.

No, you cannot use your security deposit as your last month's rent. The security deposit serves a different purpose and is held in a separate non-interest-bearing bank account. It is meant to cover any potential damages to the property upon move-out. As a resident, you are still responsible for paying the last month's rent in full and on time.

Yes, the Whiteway Corner building where our office is located is open Monday through Friday from 8:00am to 6:00pm. If the office is closed when you arrive, you may drop off your rent or any documentation through the mail slot on our front door.

To log into your resident portal, please visit https://thirdstoneproperties.rentvine.com and enter your username and password. If you lost your password you may use the forgot password link on Rentvine.

If you are going to be late on your rent, please email us as soon as possible to info@thirdstoneproperties.com. Communication is key.

Rest assured, we prioritize your safety and well-being. To handle after-hours emergencies, we have a dedicated 24/7 answering service that operates 365 days a year, including weekends and holidays. If you encounter a genuine maintenance emergency, simply contact our answering service, and they will promptly connect with one of our on-call team members. You can expect a swift return call to assist you with your issue and provide the necessary support.

As long as the maintenance issue is not a result of your actions or that of someone in your household or a guest or a pet, the property owner assumes responsibility for resolving the maintenance matter. We understand that unforeseen issues can arise, and it's our commitment to ensure that your home remains in proper condition.

If you have damages in the home caused by yourself or someone in your home, we can have a vendor provide a quote for repair. Only approved vendors by us may work on repairs in the home.

No, you may not modify the home in any way. If you have any specific concerns or requests regarding the property, please feel free to reach out to our team, and we will do our best to assist you within the established guidelines.

The majority of the owners we manage for do not live locally therefore it is rare for an owner to visit the home. There are times where we may need to send a vendor for a periodic inspection if an owner requests it, for insurance purposes or other reasons. If we need to enter for any reason, you will be notified 24 hours in advance.

Approximately 45 days before your lease comes up for renewal, you will receive a renewal offer via email. Please make sure to sign that once you receive it. The next step after that is to schedule your renewal inspection. Once we receive the report back, you will get your lease renewal as long as you are taking care of the home. Please keep in mind that if you constantly pay your rent late, the owner may opt to not renew your lease.

If you are needing to move out, please request a move-out in your online resident portal. You may also send us an email to info@thirdstoneproperties.com stating that you will move out at the end of your lease term. Please make sure to notify us that you are planning to move out at least 30 days prior to your lease end date.

If your roommate, partner or spouse is needing to move out but you want to stay, we can handle this during the lease renewal. We would need you to provide us with your updated proof of income and if you qualify for the home on your own, we will sign a new lease with just your name at renewal time. We cannot remove someone from a lease until renewal time.

If you decide to add a pet to your family, please make sure to email us in advance with the pet information you are thinking of getting so that we may get approval from the owner. If approved, we will have you sign a pet addendum and pay an additional pet security deposit. Some owners may opt for monthly pet rent as well.

If you require additional time beyond the last day of your lease to complete your move, please notify us promptly by sending an email. Provide us with the specific number of extra days you need to stay. Please note that you will be charged rent for the additional days per the terms of your lease until you return the keys to our office.

Our leases typically include a termination clause. Please refer to the termination clause within your lease. However, if your current lease does not contain a termination clause and find yourself in a situation where you need to move out before the lease term ends due to an unforeseen problem, please reach out to us immediately via email or phone. We will do our best to work with you and find a suitable solution.

Approximately two weeks before your scheduled move-out date, we will provide you with move-out tips via email. These tips are designed to help you prepare for your move and maximize the chances of receiving your full security deposit back. We strive to ensure a smooth move-out process and the return of your security deposit.

If you have any questions that are not addressed here, please feel free to reach out to us via email at info@thirdstoneproperties.com or by calling 904.878.1769. Our office is open Monday through Friday from 9:00am to 5:00pm EST. We are here to assist you.